Star2Star

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Knowledge Base

Please visit Knowledge Base for information.

• Teams to Help You
• How to Use, Install Configure and Support

Billing Questions: call 1 941 234 0001 x 7004 or email Billing@star2star.com. Office hours are Monday through Friday 9am to 5pm Eastern.

Technical Support: call 1 941 234 0001 x 7201 or email support@star2star.com

• Support Hours:
  • Monday-Friday 6am-11pm EST
  • Saturday 9am-9pm EST
  • Sunday 9am-6pm EST
  • Emergency After-Hours Support is available 7/365 for System Outages and issues of Critical Business Impact only. All Non-Critical issues will be handled during normal business hours in the order in which they were received.
  • After-Hours Emergency Support dial 844-302-STAR.

Please also remember to copy HELP@prismtel.net on any emails.