ATT - Express Ticketing

Service tickets can be opened through ATT Express ticketing by visiting

https://expressticketing.acss.att.com/expressticketing/

Select "Create Ticket" and follow the step by step instructions

You will also be able to view and escalate tickets through this portal

POTS Repair - 800 286 8313

Remember to have the following ready

  • number you are opening a ticket on
  • location contact name and number (if possible provide a cell number)
  • location access hours in case a tech must be dispatched
  • at least 2 call samples that includes
    1. time of day
    2. number called from
    3. number call to
    4. what happens when you call

IPFLEX (voice) Repair - 877 288 8362

You will need to provide the number or account number

MIS / Ethernet Repair - 888 613 6330

First try opening a ticket through Express Ticketing. This speeds the process up and allows you to escalate through portal every hour

PTP Repair - 888 727 8368

Have the circuit number, location contact for each end, and service address available to provide the agent.

ATT Toll Free Repair - 800 580 6576

Remember to have the ring to number and a call sample (if applicable) that includes

  1. time of day
  2. number called from
  3. number call to
  4. what happens when you call

ATT PRI repair 800 247 2020

If customers can’t find it, it doesn’t exist. Clearly list and describe the services you offer. Also, be sure to showcase a premium service.

AT&T Business Direct

Grandfathered SBC Bill Portal

If you do not have a log in and/or do not know who your Business Direct Administrator is please call 800 221 0000.

Grandfathered SBC Bill Portal

This will allow you to register your the traditional/grandfathered services to view invoices.