Administrative Assistance

Providing general support to implementation team and sales staff, takes incoming calls from clients and partners, assists with account reviews, ticket creation and assists with new/ existing issues.

Duties and Responsibilities

Audits/Proposals

• Assists in preparing bills for proposals
• Prepare customer inventory sheets
• Prepare any additional paperwork necessary to install orders.

Order Implementation /Verification/Completion

• Basic MACD requests from clients
• Verifies order was keyed correctly
• Communicates with client on MACD confirm all services are working properly
• Updates database with client changes

Customer Service/Billing Issues

• Function as client resource for basic questions including but not limited to service, billing issues, etc.
• Request customer service records.
• Assists with the creation of billing tickets.

Miscellaneous

• Handle special projects as assigned by manager and/or owners.
• Alert telecom team to any issues client’s accounts or expiring contracts.

Required Skills

• Excellent customer service and communication skills
• Problem-solving and analytical skills.
• Salesforce experience
• Proficient on Microsoft Office Suite – Word, Excel, PowerPoint, Access.

Education

• High School diploma or GED required
• Bachelor's degree preferred
• One year business office background

Please send resumes to kkoury@prismtel.net